REGIONAL SECURITY OPERATIONS CENTER (RSOC) COORDINATOR

Job Description

Company: University of Texas – Rio Grande Valley

Location: Edinburg, US

REGIONAL SECURITY OPERATIONS CENTER (RSOC) COORDINATOR

Posting Number: SRGV8962

Number of Vacancies: 1

Location: Rio Grande Valley, Texas

Department: Information Security

FLSA: Exempt

Scope of Job:

To coordinate and oversee the outreach and onboarding of partnering
organizations across the South Texas economic region with the
Regional Security Operations Center (RSOC). Responsible for
building strong partner relationships to help ensure their
successful transition into the RSOC services, continuing
satisfaction with ongoing partner collaborations, and fostering
growth and expansion of new and emerging RSOC services.

Description of Duties:

• Responsible for promoting RSOC services offered and
coordinating and connecting with potential partner organizations to
ensure their successful onboarding with the center.

• Coordinates center’s day-to-day onboarding functions and
activities are carried out in accordance with specified
objectives.

• Plans, develops, and executes outreach strategies to engage
prospective partners who could benefit from RSOC services.

• Responsible for building strong partner relationships to ensure
a successful transition into the RSOC services, continuing
satisfaction with ongoing partner collaborations, and fostering
growth and expansion of new and emerging RSOC services.

• Presents the value proposition of our RSOC services, including
tailoring services to meet partner organizational needs.

• Maintains a database of leads, interactions, follow-up
activities, service offerings, and service selections.

• Serves as the primary point of contact for new partners during
the onboarding of partnering organizations.

• Plans, coordinates and schedules onboarding meetings and
activities.

• Provides partnering organization with clear instruction and
guidance on RSOC services and expectations.

• Monitors, tracks and ensures partner onboarding milestones are
met and maintained.

• Develops, conducts and coordinates informational training
sessions to familiarize partners with RSOC platform.

• Addresses partner inquiries and ensures ongoing support
obligations are met.

• Monitors, evaluates, and reports onboarding and support
effectiveness and metrics through assessments, surveys, and
feedback.

• Evaluates, analyzes and suggests enhancements to RSOC services
based on customer feedback and the effectiveness of
operations.

• Participates in the hiring, training and evaluation of assigned
staff.

• Develops, cultivates, and maintains working relationships with
internal/external departments/agencies and other organizations
associated with and/or receiving benefit from the program.

• Participates in university committees and meetings as
needed.

• Performs other duties as assigned.

Supervision Received:

General supervision from assigned supervisor.

Supervision Given:

Direct supervision of assigned staff.

Required Education:

Bachelor’s degree from an accredited university.

Preferred Education:

Bachelor’s or Master’s degree from an accredited university in
training and development.

Licenses/Certifications:

None.

Required Experience:

• Three (3) years of experience performing closely related
duties, including program planning/coordination/management or

• One (1) year of the required experience with a Master’s degree.
Knowledge of information security risk management practices,
security operations practices, organizational development, and
cybersecurity best practices.

Preferred Experience:

Experience with customer onboarding project management or
implementation. Experience in developing and delivering
presentations to various stakeholder groups. Experience in report
writing. Experience working in an Information Security Office.
Knowledge of project management processes. Experience in
coordinating events, workshops, or conferences.

Equipment:

Proficiency in the use of a personal computer and applicable
software necessary to perform work assignments e.g., word
processing, spreadsheets (Microsoft Office preferred). Use of
standard office equipment.

Working Conditions:

Needs to be able to successfully perform all required duties.
Exposure to standard office conditions. Indoor activity, exposure
to fluorescent lighting, computer emissions, and confined space.
Frequent standing, sitting, listening, and talking. Frequent work
under stress, as a team member, and in direct contact with others.
Job involves moderate amount of walking daily, occasional bending
and stooping and infrequent lifting and climbing. Travel and
weekend work is required, including travel to meetings and training
outside the area. May work extended hours. UTRGV is a distributed
institution, which may require presence at multiple locations
throughout the Rio Grande Valley.

Other:

Strong attention to detail and ability to problem solve. Ability to
function independently and as a team player in a fast-paced
environment. Demonstrated ability to develop and maintain
collaborative working relationships with varying constituencies and
teams. Exceptional planning and organizational skills. Superior
communication and customer service skills.

To the extent this position requires the holder to research, work
on, or have access to critical infrastructure as defined in Section
117.001(2) of the Texas Business and Commerce Code, the ability to
maintain the security or integrity of the critical infrastructure
is a minimum qualification to be hired and to continue to be
employed in the position.

Physical Capabilities: N/A

Employment Category: Full-Time

Minimum Salary: Commensurate with Experience

Posted Salary: Commensurate with Experience

Position Available Date: 05/15/2026

Grant Funded Position: No

If Yes, Provide Grant Expiration Date:

EEO Statement:

It is the policy of The University of Texas Rio Grande Valley to
promote and ensure equal employment opportunities for all
individuals without regard to race, color, national origin, sex,
age, religion, disability, sexual orientation, gender identity or
expression, genetic information or protected veteran status. In
accordance with the requirements of Title VII of the Civil Rights
Act of 1964, the Title IX of the Education Amendments of 1972,
Section 504 of the Rehabilitation Act of 1973, and the Americans
with Disabilities Act of 1990, as amended, our University is
committed to comply with all government requirements and ensures
non-discrimination in its education programs and activities,
including employment. We encourage women, minorities and
differently abled persons to apply for employment positions of
interest.

Special Instructions to Applicants:

Dear Applicant,

Human Resources will not be held responsible for redacting any
confidential information from the documents you attach with your
application. The confidential information includes the
following:

Date of Birth
Social Security Number

Gender
Ethnicity/Race

Please make sure that you omit this information prior to
submission. We are advising that Human Resources will be forwarding
your application to the department as per your submission.

If you have any questions, please do not hesitate to contact us at
(956)665-8880 and/or careers@utrgv.edu.

Additional Information:

UTRGV is a distributed location institution and working location is
subject to change based on need.

All UTRGV employees are required to have a criminal background
check (CBC). Incomplete applications will not be considered.

Substitutions to the above requirements must have prior approval
from the VP of HR & Talent Development .

To apply, visit https://careers.utrgv.edu/postings/51167

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Source: Chronicle Of Higher Education