Product Cyber Assurance Analyst
Job Description
Company: Siemens Healthineers
Responsible for supporting customer-facing cybersecurity and product assurance activities across the sales, implementation, and operational lifecycle, including customer engagements across North America and Latin America. At least 30% of this role’s duties are expected to support Latin America-related customer, commercial, legal, and cybersecurity assurance activities. This role serves as a key partner to sales, legal, product, engineering, quality, and other subject matter experts to help address customer cybersecurity inquiries, support contractual and compliance-related requirements, and communicate product cybersecurity capabilities clearly and consistently.
This position also helps improve commercial effectiveness and operational stability by reducing friction in customer-facing cybersecurity interactions, promoting more consistent and scalable support models, and strengthening cybersecurity as a practical business enabler and commercial differentiator.
This is a remote-based opportunity
Key Responsibilities
• Support customer-facing cybersecurity activities, including security questionnaires, due diligence requests, follow-up discussions, and related assurance needs across North America and Latin America.
• Analyze customer cybersecurity requirements and coordinate with internal subject matter experts to develop accurate, risk-based, and consistent responses.
• Assess and communicate product cybersecurity capabilities, controls, and relevant documentation in support of customer and commercial discussions.
• Partner closely with sales, legal, product, R&D, quality, compliance, and other internal teams on cybersecurity-related customer commitments, questions, and escalations, including Latin America-related engagements.
• Support the sales organization by helping translate cybersecurity capabilities into clear, customer-relevant value propositions and responses.
• Partner with commercial teams to identify recurring cybersecurity-related barriers in the sales process and help develop scalable approaches to reduce friction.
• Contribute to the development and continuous improvement of sales enablement materials, standard messaging, reusable response content, and customer-facing cybersecurity support resources.
• Help identify, standardize, and improve repeatable customer-facing cybersecurity content, response libraries, and supporting documentation to improve consistency and efficiency.
• Review and interpret vulnerability, architecture, and security control information as needed to support customer communications, internal alignment, and risk-based decision-making.
• Track recurring customer concerns, response themes, and support gaps to inform process improvement, strategic priorities, and better field support.
• Help improve operational consistency by identifying common response patterns, standardizing outputs, and reducing dependency on ad hoc or individual-driven support models.
• Contribute to the development of more stable, repeatable workflows for customer cybersecurity support, including intake, response coordination, knowledge management, and escalation pathways.
• Support cybersecurity-related analysis and input for customer planning, asset planning, and other business support activities, as applicable.
• Help ensure cybersecurity communications to customers are clear, supportable, and aligned with contractual, legal, and business expectations.
• Contribute to continuous improvement efforts that make cybersecurity support more scalable, efficient, and commercially effective.
Job Requirements
• Strong understanding of cybersecurity principles, including networking, encryption, vulnerability management, identity and access concepts, segmentation, and common security architectures.
• Ability to interpret and communicate technical cybersecurity concepts clearly to both technical and non-technical audiences, including customers.
• Experience working with cybersecurity standards, frameworks, and common assessment approaches, including familiarity with concepts such as CVSS, OWASP, and risk-based prioritization.
• Strong analytical skills to evaluate customer requirements, security controls, product cybersecurity information, and business risk considerations.
• Ability to work effectively across cross-functional teams, including sales, legal, engineering, product, quality, and compliance stakeholders.
• Experience developing, reviewing, or supporting customer-facing cybersecurity documentation, standard responses, or assurance materials.
• Ability to identify opportunities for process improvement, standardization, and scale in customer-facing cybersecurity support workflows.
• Strong written and verbal communication skills, with the ability to produce polished, accurate, and customer-ready content.
• Ability to manage multiple priorities in a fast-paced, customer-driven environment.
• Experience supporting customers, commercial teams, or cross-functional stakeholders across multiple countries or regions preferred.
• Familiarity with Latin America customer expectations, regional cybersecurity or compliance considerations, or multinational commercial support environments preferred.
• Spanish language proficiency is preferred but not required.
What You Need to Be Successful in This Role
• Ability to quickly learn complex medical device configurations, software solutions, and product lines.
• Strong customer orientation and comfort engaging in customer-facing cybersecurity discussions.
• Ability to balance security rigor with business practicality, commercial responsiveness, and sound judgment.
• Ability to help the business move faster through clear, consistent, and supportable cybersecurity communication.
• Sound judgment in identifying when issues require escalation or deeper subject matter expert engagement.
• Willingness to work across a broad range of technologies and continuously learn new software and hardware environments.
• Strong collaboration skills and the ability to build trust across diverse internal and external stakeholders.
• Excellent written and verbal English communication skills; Spanish language proficiency is a plus.
• Travel expectations: 15%, including potential support for Latin America customer, commercial, or internal stakeholder engagements as needed.
Background and Education
• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, Engineering, or a related field.
• 2 to 5 years of experience in cybersecurity, product security, customer assurance, technical risk, or a related field.
• Experience in healthcare, medical device, regulated technology, or similarly complex technical environments preferred.
The base pay range for this position is:
$109,920 – $151,140
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Source: Ladders
