Principal Engineer – Agentic AI IT Operations

Job Description

Company: Ally Financial Inc.

Location: Greensboro, US

Position: Principal Engineer – Agentic AI for IT Operations
Work Location(s)601 S. Tryon Street, NC

Work Schedule:

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

At Ally, you get a startup feel, but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people.

We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog hWe are seeking a Principal Engineer to lead the design, implementation, and adoption of agentic AI solutions that transform how our Corporate Technology organization manages incidents, changes, and problems across complex, production environments including SaaS, COTS and homegrown applications which are on-prem and the cloud.

This role is a key technical leader driving operational reliability, automation, and risk‐aligned engineering practices across the enterprise.

You will work closely with Security, Enterprise Operations, Risk and Compliance, and application teams to architect solutions, ensure compliance with mandates, and accelerate delivery. You’ll bring deep technical expertise, a collaborative mindset, and a passion for modernizing IT operations with AI‐driven automation.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.
• Drive completion of
• * corporate tech risk and compliance mandates
• * across application teams.
• Define technical controls, ensure alignment with regulatory requirements, and guide teams through implementation.
• Track program execution, identify gaps, and escalate risks with clarity and data.### The Skills You Bring##

Qualifications:
• 5+ years software engineering experience with strong depth in distributed systems, enterprise operations, or SRE.
• Bachelors Degree in Computer Science or similar field or equivalent experience.
• Hands-on experience building automation or AI‐driven operational tooling (e.g., agent‐based systems, LLM apps, observability‐driven automation, self‐healing systems).
• Expertise with incident, change, and problem management processes in large enterprise environments.
• Strong understanding of governance, risk, and compliance frameworks (technology control standards, audit readiness, policy implementation).
• Proven ability to lead cross‐functional technical initiatives with diverse partners.
• Excellent communication skills; approachable, practical, and team‐oriented working style.
• Ability to influence without authority and drive execution at scale.## Preferred

Skills:
• Awareness the latest on AI technology
• Experience with LLM frameworks, multi‐agent orchestration, or retrieval‐augmented automation.
• Experience with Claude Code, IDEs with AI agents like Cursor, VSCode with Agents etc..
• Familiarity with Service Now, APM/log platforms (Dynatrace, Splunk) CI/CD, and cloud platforms.
• Background in Fin Tech or regulated industries.#LI-Hybrid Incentive Compensation:
This position is eligible to participate in our annual incentive plan.

Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
• ** Time Away:
• * Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time…

Source: Learn4Good