Cyber Security Engineer at Styx Intelligence
Job Description
Company: Styx Intelligence
Location: Toronto, CA
Pursue a rewarding career as a Cyber Security Support Engineer with Styx Intelligence in Vancouver. Leverage your technical expertise while enhancing client success and product utilization. As a Cyber Security Support Engineer, you will play a crucial role in the onboarding process and ongoing support for clients. This role is perfect for individuals transitioning from technical positions to customer-facing roles, combining client interaction with cybersecurity knowledge.
Your responsibilities include troubleshooting client issues and working closely with engineering teams to suggest product enhancements. Key Responsibilities:
• Serve as the primary technical onboarding resource for clients
• Troubleshoot and resolve client issues in a timely manner
• Collaborate with engineering for product improvement feedback
• Train clients on effective use of reporting tools and alerts
• Build and refine playbooks for team effectiveness Requirements:
• 2-5 years experience in customer support or cybersecurity
• Relevant cybersecurity certification required
• Strong communication and problem-solving skills
• Experience with high-risk industry clients preferred
• Ability to thrive in fast-paced startup environments Maximize client satisfaction and cybersecurity efficacy as you support Styx Intelligence’s innovative solutions.
Source: BeBee
