IT Manager (Infrastructure, Cybersecurity, Programming) JAC

Job Description

Company: OAKTREE CONSULTING

Location: SG

KEY RESPONSIBILITIES

• IT Operations &Application Management

· Lead and manage the overall operations of the IT Department.

· Implement, support, maintain, and enhance enterprise applications, including but not limited to SAP, CRM System, Corporate Websites, Spikerz and other business applications.

· Ensure critical business systems remain available, stable, and secure.

· Monitor application interfaces and data synchronization between systems, ensuring timely and accurate data updates.

· Perform monthly SPSI data downloads and system closing activities.

· Troubleshoot application issues and provide first-level support; escalate unresolved issues to HQ IT teams or vendors when necessary.

· Manage software licensing, user access controls, and application role administration.

• Programming & System Development

· Develop, maintain, and enhance software solutions, scripts, integrations, and automation tools to improve business processes and operational efficiency.

· Support system integrations between SAP and other enterprise applications.

· Design and develop reports, dashboards, data extraction tools, and workflow automations.

· Collaborate with vendors and business users on application customization, enhancement requests, and change implementations.

· Participate in software testing, deployment, and version upgrades.

· Evaluate emerging technologies and recommend innovative digital solutions to support business objectives.

• Infrastructure, Network & Security Management

· Oversee company LAN/WAN infrastructure, network performance, and connectivity.

· Support HQ and regional teams in managing Global Network Services, Voice and Data Communications, VPN and Remote Access Solutions, Leased Lines and Internet Connectivity and etc.

· Manage IT infrastructure projects including office relocation, renovation, network cabling, and connectivity setup.

· Administer and support Servers and backup systems, Email systems (Microsoft 365), Anti-virus and endpoint protection, User accounts and access management, Global IDs and VPN accounts

· Ensure IT assets, hardware, software, and licenses are properly managed and controlled.

• Cybersecurity, Risk & Compliance

· Promote secure and responsible use of information assets across the organization.

· Develop, implement, and maintain IT Security Policies, Information Security Policies, IT Procedures and Guidelines, License Compliance Controls

· Manage IT risk initiatives, including Door Access Systems, Website Security, Social Media Administration Tools, Endpoint Security, Backup and Recovery Processes

· Ensure compliance with internal audit requirements, HQ security guidelines, and corporate governance standards.

· Coordinate security assessments, vulnerability remediation, and risk mitigation activities.

• Project Management& Continuous Improvement

· Plan, manage, and deliver IT projects from initiation through implementation.

· Work closely with business users, vendors, and HQ IT teams on System upgrades, new application deployments, Change Requests (CR), Process improvements, Infrastructure projects and etc.

· Evaluate, recommend, and implement hardware, software, subscriptions, and technology solutions.

· Prepare project proposals, business cases, budgets, and implementation plans.

· Drive continuous improvement initiatives and digital transformation projects.

• Vendor & Stakeholder Management

· Serve as the primary liaison between local users, HQ IT teams, and external vendors.

· Coordinate hardware maintenance, software support agreements, and managed service providers.

· Manage vendor performance, contracts, renewals, quotations, and service delivery.

· Support contractor offices and warehouse operations with internet connectivity, SAP remote access, and network services.

• Budget & Asset Management

· Prepare and manage annual IT budgets.

· Monitor IT expenditures and ensure cost-effective utilization of resources.

· Coordinate with Finance teams on budgeting, forecasting, and procurement activities.

· Manage IT inventory, software subscriptions, and asset lifecycle planning.

• User Support &Shared Services

· Provide IT shared services and technical support to internal users.

· Act as backup IT Administrator when required.

· Lead helpdesk activities and ensure timely resolution of user issues.

· Conduct user training and promote technology adoption across the organization.

REQUIREMENTS

· Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Software Enginee

Source: BeBee