Customer Service (Remote)

Job Description

Company: Path Arc

Location: US

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

– Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
– Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
– Ability to learn and follow all customer service procedures and policies
– Strive to meet and go above personal and team target goals
– Record, organize and file customer interactions and account changes
– Able to up-sell if needed
– Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

– Previous experience in customer support, client services, sales, or a related field
– Excellent at communicating over the phone and other communication platforms
– Basic computer skills and experience
– Able to multitask
– Excellent time management and prioritization skills
– Ability to listen actively, relay information, and answer questions and/or concerns.
– Customer-focused for positive customer experience and resolution

Benefits

– Health Insurance (dental and vision included)
– Excellent retirement plan
– Tremendous upward mobility into other positions and management
– Flexible hours
– Remote Position(s) available (work from home)

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Remote

Skills:

Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, Customer/Client Research, Dental Insurance, Establish Priorities, Health Insurance, Identify Issues, Multitasking, Resolve Customer Issues, Sales, Schedule Development, Telephone Skills, Time Management, Up-Selling, Voice Response Systems, Work From Home

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Path Arc

Source: CareerBuilder