Global Security Operations Dispatch Specialist. Job in Newport News TopStateCareers
Job Description
Company: GardaWorld Security Services U.S.
Location: Newport News, US
Job Description:
GardaWorld Security Services is excited to announce an opportunity for a Global Security Operations Center (GSOC) Dispatch Specialist!
Are you ready to step into a pivotal role as a GSOC Dispatch Specialist?
This high-visibility position is essential for ensuring the seamless transfer of information from our Security Operations Center (SOC) to Corporate Security Management. Operating 24/7, the SOC equips our Security Operations Team with comprehensive monitoring capabilities, utilizing advanced technologies for a holistic overview of activities across our enterprise. You will be integral in identifying and prioritizing actionable security incidents. Flexibility to work various shifts, including weekends and holidays, is essential.
What’s in it for you:
• Site Location: Newport News, VA
• Multiple shifts and schedules available!
• Competitive hourly wage of $21.00 (DailyPay is an available option for GardaWorld employees!)
• Comprehensive benefits package including medical, dental, and vision insurance; 401(k) retirement plan with employer matching; paid time off (PTO); paid holidays; disability coverage; and life insurance options
• Opportunities for career growth within GardaWorld
• Uniform provided at no cost
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
• Monitor alarms
• Monitor CCTV and conduct camera surveys
• Manage incoming calls via an IP-based telephone system
• Use multi-channel communications for radio dispatch
• Log radio communications and calls
• Support operations by routing information to the appropriate units
• Ensure timely and effective responses to incidents, alarms, and notifications
• Receive and respond to emergency and non-emergency calls from various stakeholders
• Process and evaluate information for appropriate response and communication
• Coordinate documentation to support guard force activities
• Perform additional duties as assigned
BASIC QUALIFICATIONS:
To succeed in this role, candidates must meet the following criteria:
• High school diploma or equivalent
• Ability to pass state-required training and licensing qualifications
• Pre-offer assessment demonstrating skills in multi-tasking, decision making, active listening, communication, call management, and problem solving
Type and Length of Experience Required:
• Analytic and critical thinking skills with report preparation abilities
• Competency with advanced computer systems and Microsoft Office applications
• Experience with communication devices and consoles
• Ability to thrive under pressure and adapt to changing environments
Knowledge and Skills:
• Strong oral and written communication skills
• Planning and organizational abilities
• Expertise in problem-solving and attention to detail
• Proficiency in assessing situations and evaluating critical issues
OTHER RELATED ATTRIBUTES THAT WOULD ENHANCE HIRING CONSIDERATION:
• Associate degree or higher in Criminal Justice, Communications, or a related field
• Professional training in customer service, dispatch operations, or security/emergency services
• Experience with various security software and systems, such as access control and alarm monitoring software
• Background in a modern 911 Call Center or similar dispatch operations
PHYSICAL REQUIREMENTS AND ENVIRONMENT:
• Office environment with minimal exposure to extreme temperatures
• Major activity includes working on a PC and communicating via telephone/radio while seated
• Some physical activity, including standing, bending, and limited stretching required
• Must pass a drug screening in accordance with legal standards
Join GardaWorld Security, the only guarding security company in the U.S. certified by Great Place to Work. Apply today to embark on a rewarding career journey!
Employment is contingent upon successful completion of a background check and drug screening after an offer has been extended.
GardaWorld Security Services is dedicated to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws.
Source: TopStateCareers
