IAM Analyst (Tier 1)

Job Description

Company: ASM Research

Location: Washington, US

Tier 1 IAM Analyst
The Tier 1 IAM Analyst supports identity and access management (IAM) operations while contributing to broader cybersecurity initiatives. This role is responsible for executing day-to-day access management tasks, supporting users, and assisting in the protection of systems and data through security analysis, monitoring, and compliance activities. The analyst works under established procedures and guidance while gaining exposure to system architecture, security controls, and enterprise IT environments.

The Tier 1 Analyst collaborates with IAM, cybersecurity, and project teams to ensure secure access provisioning, support incident response efforts, and contribute to maintaining compliance with federal and client security requirements.

Key Responsibilities
IAM Operations & Access Management
• Perform initial triage of access-related communications, requests, and tickets; route appropriately based on procedures.
• Process user access requests (provisioning, modification, deactivation) using workflow tools such as Jira.
• Manage ticket queues, follow up on aging requests, and ensure timely completion within defined SLAs.
• Post access requests for approval (e.g., SharePoint, ISSO/COR coordination).
• Maintain tracking logs and spreadsheets for onboarding, offboarding, and access audits.
• Generate and distribute reports (daily, weekly, monthly), including deactivation and audit reports.
• Support inbox management, respond to user inquiries, and resolve basic access/login issues.
User Support & Documentation
• Communicate with end users to troubleshoot access issues and provide guidance.
• Develop and maintain Standard Operating Procedures (SOPs), knowledge articles, and user guides.
• Assist in updating audit artifacts, process flows, and system documentation.
Cybersecurity

Source: BeBee