Security Operations Center Operator

Job Description

Company: Northwestern Memorial Healthcare

Location: Palos Park, US

Security Operations Center Operator-Public Safety Full Time Nights

Full-time; 80 hours per pay period; night shift 11:50 pm to 8:20 am with alternating weekends and holidays.

Salary Range Minimum: $24.29; Salary Range Maximum: $38.67; Compensation: USD 24.29 – USD 38.67 per hour.

The SOC Operator I has high visibility and is directly accountable for the effective and efficient flow of information from the SOC to Security Services Officers, Supervisors, Coordinators, and Managers. The SOC operates 24/7, providing the Security Services Department with comprehensive monitoring of activity across the hospital(s) and advanced correlation and analysis capabilities.

The SOC Operator I plays a critical role in ensuring the safety and security of patients, facilities, visitors, and staff.

Responsibilities

• Receive and prioritize incoming calls, emails, and alerts related to security incidents and emergencies.

• Dispatch security personnel to respond to incidents, alarms, and requests for assistance according to established procedures and protocols.

• Monitor surveillance cameras, access control systems, and other physical security technologies to detect and assess security incidents in real time.

• Respond to security alarms, including intrusion alarms, fire alarms, and duress alarms, and initiate appropriate response procedures.

• Maintain clear and effective communication with security personnel, supervisors, and other stakeholders to coordinate incident response activities.

• Record all incidents, responses, and actions taken in a detailed and accurate manner using the incident management system or computer aided dispatch.

• Assist with the implementation and enforcement of security policies and procedures.

• Provide clear and concise instructions to security personnel and guide them during critical situations.

• Relay critical information and updates to appropriate stakeholders, including hospital leadership, in a timely manner.

• Coordinate with internal and external emergency services, such as law enforcement, fire departments, and medical services, to facilitate a timely and effective response to emergencies.

• Escalate high-priority incidents or emergencies to appropriate management or authorities as necessary.

• Address and relay any security-related hardware or software issues as needed; continue to work with vendors or internal support to rectify any issues that arise.

Required Qualifications

• High-school diploma or GED.

• Successful completion of IAHSS Basic exam within 90 days of hire and maintain IAHSS Basic certification.

• Current BLS certification through the American Heart Association within 9 months of hire.

• Interpersonal and communication skills to interact effectively with a variety of individuals including employees, medical staff, patients, visitors, law enforcement, and other outside agencies.

• Attention to detail for accurately documenting incidents and maintaining records.

• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

• Writing skills for completing reports and paperwork that meet departmental standards.

• Physical ability to sit for extended periods and operate computer equipment.

• Willingness to work in shifts, including nights, weekends, and holidays.

• Proficiency with Microsoft Office applications and the Internet.

• Familiarity with physical security principles, procedures, and technologies, including surveillance cameras, access control, and alarm systems.

• Strong problem-solving and decision-making skills to assess situations quickly and determine the appropriate course of action in a calm demeanor.

Preferred Qualifications

• Previous experience in a security dispatching role or similar position.

• Valid driver’s license.

• Valid Firearm Owner’s Identification (FOID) card.

Northwestern Medicine is an equal opportunity employer. We do not discriminate on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure: AI tools may be used in some portions of the candidate review process, however, all employment decisions will be made by a person.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.

Source: JobLeads